📦 Return Policy – The Fun (but Serious) Version

We offer a 14-day return policy for non-personalised goodies only. That means if we’ve put your name, face, or favourite quote on it, it’s yours forever ❤️ (unless it arrives defective – then we’ll sort it, promise!)

✅ Return Eligibility

• Must be unused, unworn, still looking fabulous, with all original packaging.

• Proof of purchase required (aka your receipt – no “I swear I bought it from you last year” stories).

🚀 How to Start a Return

1. Pop us a message via our contact form.

2. If approved, we’ll send you instructions.

3. For defective items, we cover the return postage. For non-personalised change-of-mind returns, you cover the return costs.

😢 Damages & Oops Moments

Check your order as soon as it lands. If it’s damaged, defective, or the wrong item, tell us ASAP so we can fix it.

🚫 Not Coming Back

We do not accept returns for:

• Personalised items (unless faulty)

• Flowers, lingerie, or anything else we don’t sell anyway 🌸❌

• Sale items or gift cards

🔄 Exchanges

No swaps on personalised products (they’re made just for you 💕).

💰 Refunds

Once your return is approved & inspected, your refund will be sent within 10 business days via your original payment method. If it’s been 15 days and no refund has arrived (usually doesn’t happen), give us a shout.