We offer a 14-day return policy for non-personalised goodies only. That means if we’ve put your name, face, or favourite quote on it, it’s yours forever ❤️ (unless it arrives defective – then we’ll sort it, promise!)
✅ Return Eligibility
Must be unused, unworn, still looking fabulous, with all original packaging.
Proof of purchase required (aka your receipt – no “I swear I bought it from you last year” stories).
🚀 How to Start a Return
Pop us a message via our contact form.
If approved, we’ll send you instructions.
For defective items, we cover the return postage. For non-personalised change-of-mind returns, you cover the return costs.
😢 Damages & Oops Moments
Check your order as soon as it lands. If it’s damaged, defective, or the wrong item, tell us ASAP so we can fix it.
🚫 Not Coming Back
We do not accept returns for:
Personalised items (unless faulty)
Flowers, lingerie, or anything else we don’t sell anyway 🌸❌
Sale items or gift cards
🔄 Exchanges
No swaps on personalised products (they’re made just for you 💕).
💰 Refunds
Once your return is approved & inspected, your refund will be sent within 10 business days via your original payment method. If it’s been 15 days and no refund has arrived (usually doesn’t happen), give us a shout.
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